Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Refunds Policy

Last Updated: April 02, 2021


Kreative Base (kbase.com.ng) does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer's balance as credit and are available for future purchases on kbase.com.ng.

Funds returned to your balance from cancelled orders will not include service fees paid.

 

Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. 

 

Such refunds may be subject to an additional fee. If any service fees were added at the time of purchase to create a new order, the service fees from that payment will not be refunded along with your deposit.

 

 

Promotion Policy

Last Updated: April 02, 2021

Purchasing

 

Buyers (Clients) pay Kbase.com.ng to create an order from a seller's Proposals/Services page or Custom Offer, using the Order Now button.

 

In addition, Buyers (Clients) can request a Custom Order which addresses specific buyer requirements, and receive a Custom Offer from Sellers through the site or through Kbase.com.ng Anywhere.

 

Proposals/Services may be purchased using one of the following payment methods: Cryptocurrency, Credit Card or PayPal.

 

Service fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. Funds returned to your balance from cancelled orders will not include service fees paid.

 

If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase.

 

You may not offer Sellers to pay, or make payment using any method other than through the Kbase.com.ng site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

 

To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from Buyers (Clients) on the Site or transferring payments to Sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Please see our Privacy Policy for more information here.

 

By using any payment method and/or providing payment details for making purchases on Kbase.com.ng, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Kbase.com.ng; and (d) such actions do not violate any applicable law.

 

Orders

 

Once payment is confirmed, your order will be created and given a unique Kbase.com.ng order number.

 

Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Proposals/Services.

 

Using the Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in this Terms of Service. Using the Deliver Work button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller's rating and result in a warning to seller.

 

An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.

 

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Kbase.com.ng's Customer Support department for assistance here.

 

Handling Orders

 

When a buyer orders a Proposal/Service, the seller is notified by email as well as notifications on the site while logged into the account.

 

Sellers are required to meet the delivery time they specified when creating their Proposals/Services. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller's status.

 

Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.

 

Users are responsible for scanning all transferred files for viruses and malware. Kbase.com.ng will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

 

A Seller may cancel an order without the buyer's consent at any given moment (Force Cancellation). However, this will have a negative effect on the seller's status.

 

Buyers may use the "Request Revisions" feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the seller's description on their Proposals/Services page or they do not match the requirements sent to the seller at the beginning of the order process.

 

Reviews

 

Feedback reviews provided by Buyers while completing an order are an essential part of Kbase.com.ng's rating system. Reviews demonstrate the buyer's overall experience with the Sellers and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller.

 

Leaving a buyer's feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.

 

To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Kbase.com.ng platform from users within our Community. Purchases arranged, determined to artificially enhance seller ratings, or to abuse the Kbase.com.ng platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.

 

Feedback comments given by Buyers are publicly displayed on a seller's Proposals/Services page. Buyers have the option not to include a comment, but still rate the service.

 

Withholding the delivery of services, files, or information required to complete the service with the intent to gain favorable reviews or additional services is prohibited.

 

Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review (or 14 days for Proposals/Services with shipping). If no response is provided within the response period, the order will be considered completed.

 

Users are allowed to leave reviews on orders up to 30 days after an order is marked as complete. No new reviews may be added to an order after 30 days.

 

Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.

 

Disputes and Cancellations

 

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Kbase.com.ng's Customer Support department for assistance here.

 

Basics

 

Order cancellations can be performed on Kbase.com.ng, when eligible, by Customer Support or through the Resolution Center per order.

 

Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily or permanently disabled. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

 

In the event that a buyer or seller encounters an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.

 

kbase.com.ng reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.

 

All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Proposals/Services and the delivery may not be used if payment is cancelled for any reason.

 

If an order is cancelled (for any reason), the funds paid will be refunded to the buyer's shopping balance.

 

Revisions to deliveries can be performed by Sellers based on the seller's Proposals/Services and customer care. Sellers may determine the amount of revisions offered to Buyers, including no revisions.

 

Requests for revisions can be performed through the Order page while the order is marked as Delivered.

 

Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.

 

Order Cancellations

 

kbase.com.ng encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.

 

Eligibility for requests to Kbase.com.ng to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Kbase.com.ng delivery system. See below for Order specific eligibility.

 

Completed orders (or, where applicable, completed milestones) may be cancelled, upon review of our Customer Support team, up to 14 days after the order (or Milestone) is marked as complete.

 

Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Proposals/Services page. 

 

Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.

 

Buyers must use Kbase.com.ng Resolution Center to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the Buyers failed to inform their seller of issues related to the seller's service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of Kbase.com.ng.

Any non-permitted usage of Kbase.com.ng encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to Kbase.com.ng's Terms of Service.

 

kbase.com.ng Customer Support will cancel orders based on, but not limited to, the following reasons:

 

Active Orders(after the buyer submits their requirements and before the seller delivers on Kbase.com.ng)

 

The seller is late andunresponsive for more than 24 hours while the order is marked as Late.

 

Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.

 

Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller's delivery.

 

The user is no longer an active Kbase.com.ng user due to Terms of Service violations or closure of their account.

 

Delivered Orders(after the seller clicks Deliver Now and before the order is marked as complete)

 

The seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to Buyers. Note: Multiple reported offenses will result in permanent suspension of your account.

 

The seller delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.

 

The seller requests additional payments, on or off the Kbase.com.ng platform, by withholding the final delivery of services directly related to the agreed requirements.

The seller is withholding the final delivery of services for improved ratings.

 

Buyers who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements.

Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements.

 

Completed Orders (after the order is marked as complete and before the 14 day limitation)

 

Users who have been reported to use copyright/trademark infringing materials after verification and with proof.

Buyers who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use is found on the seller Proposals/Services page and cannot be retroactively included once the order is completed for over 14 days.

 

kbase.com.ng Customer Support will review cases of Order delivery manipulation that prevents Buyers and Sellers from fully utilizing our Resolution Center that enabled the order to be marked as complete.

 

 

Fraud Management

Last Updated: April 02, 2021


Illegal or Fraudulent services 

Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy found here.

 

Adult oriented services, Pornographic, Inappropriate/Obscene, Intentional copies of Proposals/Services, Spam, Nonsense, or Violent Services, Proposals/Services misleading to Buyers, Reselling of regulated goods, Offering to prepare academic works on behalf of Buyers, Services that extend beyond 30 days of service duration, Exceedingly low quality Proposals/Services

Proposals/Services that are removed for violations mentioned above, may result in the suspension of the Seller's account. 

Proposals/Services that are removed for violations are not eligible to be restored or edited.

Proposals/Services may be removed from our Search feature due to poor performance and/or user misconduct.

Proposals/Services may include pre-approved website URLs contained within the Proposals/Services description and requirements box. Proposals/Services containing websites promoting content, which violates Kbase.com.ng's Terms of Service, will be removed.

Proposals/Services are required to have an appropriate Proposals/Services image related to the service offered. An option to upload two additional Proposals/Services images are available to all Sellers. Sellers must deliver the same quality of service as shown on their Proposals/Services images. Recurring deliveries that don't match the quality shown on the Proposals/Services images may lead to the Seller's account losing seller status or becoming permanently disabled.

 

Proposals/Services may contain an approved Proposals/Services Video uploaded through the Proposals/Services management tools available on Kbase.com.ng.

 

Statements on the Proposals/ServicesPage that undermine or circumvent these Terms of Service is prohibited.

 

Eligible Proposals/Services and Sellers may price their Proposals/Services at a base price beyond $5. Base prices on Proposals/Services can be set to any amount.

 

Eligible Proposals/Services in select Categories may set up Proposals/Services Packages to offer their services in structured formats with multiple price points for the selected Proposals/Services.

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